Work
GLOBAL PROGRAMS MANAGER, NONPROFITS
Create and manage customer adoption programs for the nonprofit portfolios. Evaluate successes against KPIs, and plan improvements to grow attendance, and AOV affected.
Revamped Nonprofit Cloud Base Camp program - a modular webinar series designed to help new customers quickly begin using Salesforce Nonprofit Success Pack. Managed transition from a live webinar format to Trailhead with embedded video clips: Begin with Nonprofit Success Pack
Additional positions held: Principal Customer Success Manager, Senior Success Specialist,
Head of Patron Experience and Technology
Oversee sales in the Box Office, Merchandise tent and Bar for an 11-day festival which encompasses over 250 ticketed performances at 13 venues and attracts over 60,000 attendees annually.
Additional positions held: Director of Sales, Director of Ticketing, Ticketing Representative
SENIOR IMPLEMENTATION SUPERVISOR
Senior member of the Implementations Team; project planning for every new client, agreeing upon deliverables to be built by our team. Advisor to other Implementation Specialists in building out non-standard work items for complex configurations. Specializing in leveraging features and customizations available within the Salesforce platform.
Additional positions held: Senior Implementation Specialist, Implementation Specialist, Client Administrator
AUDIENCE SERVICES MANAGER
Leading a staff of 2 managers, and 6 representatives to provide the best customer service to the Hartford Stage patrons. Working with the marketing department to create and develop policies, promotions and sales for single tickets and subscriptions.
BOX OFFICE MANAGER
Handling the day-to-day operations of the Box Office. Creating events, subscription packages, promotions and coupon codes in the Theatre Manager database, nightly closing deposits, Working as a member of the Marketing department to coordinate pricing and sales for single tickets, subscriptions and group sales. Responsible for the hiring, training and scheduling for a staff of 9 employees.
Additional positions held: Assistant Box Office Manager, Shift Supervisor, Box Office Associate
ASSISTANT COMPANY MANAGER
Working with the Company Manager to book all travel and housing arrangements, and to serve as a point of contact for all of Geva's out-of-town guest artist, answering any questions they may have during their stay.
LITERARY ASSOCIATE
Cataloging incoming script submissions,
Banner Photo by Michael Heuser on Unsplash